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Deliveries and Returns
Deliveries:
All prices shown on this site do not include delivery unless stated.
Delivery prices where available will be calculated at checkout. If delivery is not available the item is collection only and will require collection from the shop (please see 'collections' info below).
Where an items is 'enquiry only' please contact us for a delivery quote.
We have an in-house local delivery service that covers most of Devon.
Anything outside of the local area can be handled by either couriers or pallet delivery firms - please contact us for a quote.
if you would prefer to use sites like AnyVan or Shiply to have items collected that is fine - please contact us before purchasing to discuss this. Please note we do not work in partnership with any of these companies, and we are not able to recommend any one in particular.
Standard local delivery ranges from £36 to £100.
All delivery prices include VAT.
Please contact us for a delivery quote using the enquiry form.
Collections:
Items bought for collection do not include delivery in the list price.
Items need to be collected within 1 month of purchase.
Collections need to be done during shop hours and arranged in advance - please see the opening times page.
Unless arranged at the time of purchase, any items not collected from us within 1 month of the date of purchase will be classed as abandoned and eligible for resale.
We reserve the right to charge for storage of uncollected items.
Returns:
Items bought in store:
We strongly recommend viewing in person or at least requesting a condition report before purchase.
All reclaimed items are sold as seen and sales of reclaimed items are final with no returns/refunds (please see below for items bought remotely)
In some cases Tobys may offer to buy back a reclaimed item at a reduced rate - this is at our discretion and on a case by case basis.
Where there is a fault with your purchase (in the case of reclaimed items, a fault beyond that expected of the condition of the item at the point of purchase), you can return the product and get a full refund or exchange the product for another one if available.
If an item is new then standard statutory purchasing and return rules apply:
-You can return a product for up to 30 days from the date of purchase.
-Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
-Any cost of returning an item is paid by the customer.
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Remote Purchasing/ Distance buying:
When an item is bought remotely whether online, by email or over the phone (i.e not in branch/ in person) then distance selling rules do apply:
-Items must be paid in full at point of order and before dispatch.
-Payment can be made via debit/ credit card or bank transfer - our bank details are available upon request.
-Please see our delivery information for details on deliveries/ collections.
-You have the right to cancel the order within 14 days of delivery.
-Items must then be returned within 14 days in their original condition and packaging if packaging was supplied.
-We cannot accept returns outside of these time frames.
-Any cost of return is to be paid by the customer. We do not cover the costs of returns.
-We do not offer free collections so any return must be organised by the customer and done within the above time frame.
-If we are able to offer collection on an item that is being returned the charge for collection may be higher than the cost of the initial delivery due to our collection charge being calculated at a higher rate than our delivery charge due to it no longer being subsidised by the initial purchase.
-We will then issue a refund within 14 days of receiving the item/s back.
-Distance selling rules do not apply to purchases under £42
-Items must be returned by the person who bought the item.
VAT:
Not all items on this site include reclaimable VAT as some are being sold under our margin scheme.
If you require a VAT invoice or want info on which items do have reclaimable VAT included in the price and which items do not then please get in touch before purchasing an item for clarification.
When included the VAT rate is 20% as standard.
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If you have any questions on this please do contact us.
Call for info: 01392 833499
Email: sales@tobysreclamation.com